Shipping

You are currently on our Australian based website, which ships to Australia and internationally excluding the US. If you are shipping to the US please click here.

All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all Australian orders over $150.

If you have any questions or if we can help with anything at all, please email us.

All orders placed before 1pm Sydney time are dispatched the next business day, this includes orders sent with our Express Courier service. Orders placed after 1pm will be dispatched within 2 business days. We do not offer same day delivery.

Once your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please check your spam folder, or email us.

Deliveries are sent during standard business hours Monday to Friday, purchases made on weekends and public holiday will be processed the next business day.

Once your order is dispatched you will receive a shipping confirmation and tracking details via email. 

Please note, our warehouse is based in Byron Bay and therefore considered a regional location which can impact delivery timeframes. During busy periods or within five (5) days of a new collection launch or sale there may be delays with order processing and dispatch.

The table below is a guideline of delivery times after dispatch. All shipping estimates are based on metro destinations, for orders sent to regional and rural locations, please allow for additional time for shipping. 

You have the option to select your courier at checkout. If you're shipping to a Parcel Locker, please select Australia Post or Startrack. If you're shipping to a PO Box, please select Australia Post at checkout. 

If you have entered your address incorrectly at checkout and wish to redirect your parcel during transit, please contact the carrier directly by using the below links:

Aramex

Australia Post

To acknowledge the Traditional Custodians of the land your item is being delivered on, you can include the traditional place name in the address field at checkout. We've named this field for you to ensure your parcel is addressed correctly.

Need help to find your areas traditional place name? We recommend to check the AIATSIS website here.

The timeframes outlined are estimates only, and will vary depending on the destination country.

All international orders require orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel. 

For customers shipping to Canada, Europe and Great Britain we will be shipping your order Delivered Duty Paid (DDP). The price of the products in CAD, EURO & GBP are priced to include all duties and tax.

For customers shipping to other international destinations you may be required to pay customs and import taxes as your orders are shipped Delivered Duty Unpaid (DDU).

Spell is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.

Unfortunately, due to carrier limitations we are currently unable to ship to the following countries/regions:

- Algeria

- Cuba

- Indonesia

- Iran, Islamic Republic Of

- Israel

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Russia

- Saudi Arabia

- Sudan

- Syria

- Turkey

Please note, we are also unable to ship to hotels internationally, so please use a private address only.

Packaging

Garments are packed in our recyclable glassine garment bags and packed in our 100% recycled, reusable, and recyclable paper kraft mailers. Learn more about our packaging and proper disposal here. 

Carbon Neutral Shipping
As part of our Climate Active carbon neutral certification, we calculate the emissions from the shipping of our customer orders and offset 100% of these emissions. Learn more about our carbon neutral certification here.

Standard vs. Express
Did you know air freight produces about 8.5 times the emissions that road freight? One way we recommend our customers help lower emissions is to utilise the standard shipping rather than upgrading to express shipping when there are no time constraints on the arrival of your order.